90 Royal Landing Gate, Kemptville, Ont K0G 1J0

613-258-0100

Fax: 613-258-6171

rideaucrossingfhc.ca

PLEASE ALLOW EXTRA TRAVEL TIME DUE TO ONGOING CONSTRUCTION ON COUNTY ROAD 43.

We experience high call volume from 8:30 AM to 10:30 AM and 1:00 PM to 2:00 PM. 
For non-urgent calls or appointments, please call between 10:30 AM - 11:45 AM and 2:00 PM - 4:00 PM. 
We encourage using our online services for booking, as availability is the same and helps reduce wait times for urgent matters. 
Thank you for your understanding.

About us

Welcome to Rideau Crossing Family Health Centre, a vibrant and dynamic clinic that thrives in a fast-paced healthcare environment. Our dedicated team consists of 12 experienced family doctors, all working together as part of a Family Health Organization (FHO). We are deeply committed to providing comprehensive and efficient care to our community.

At Rideau Crossing, we go beyond just medical treatment; we prioritize compassionate and respectful care that puts the needs of our patients first. We believe in the importance of actively engaging both patients and their families, inviting them to be true partners in the healthcare journey. Our overarching goal is to collaborate closely with patients and their families to effectively understand and meet their diverse healthcare needs, ensuring a holistic approach to well-being that fosters trust and understanding.

Vaccines/Immunizations

We have RSV vaccines available! Call to book yours today!

**Eligibility for RSV Vaccines (2025-26 Fall Season):**
- Individuals 75 and older
- Individuals 60-74 who are:
- Residents of long-term care homes or similar settings
- Hospital patients in alternate level of care
- Moderately to severely immunocompromised patients with glomerulonephritis
- Patients receiving dialysis
- Solid organ or stem cell transplant recipients
- Experiencing homelessness
- First Nations, Inuit, or Métis individuals

If you've received an RSV vaccine before, no additional dose is needed this season.


Registered patients are encouraged to schedule vaccine appointments by calling our front desk or visiting us in person. You can now request an appointment online; please specify which vaccine you need.

Vaccinations are administered by qualified nurses.

*If you receive your vaccines from public health or a pharmacy, please call the clinic to update our records and ensure your chart remains current.*

Travel Vaccines

Our clinic does not offer travel advice or routine travel vaccinations. We recommend visiting a travel clinic since vaccine requirements vary by destination. Travel clinics can assess your needs and provide the necessary vaccinations directly. However, routine vaccines, such as tetanus, can be scheduled with our clinic nurses.

If a travel clinic requires a prescription from your family doctor, you'll need to make an appointment or pay a fee to obtain the prescription without one. To streamline the process, travel clinics can fax any vaccine requests directly to our office, and they can often handle this on your behalf.

Please be aware that we do not stock travel vaccines at our clinic. Any requested vaccines would need to be specially ordered, and we cannot guarantee delivery times.

If vaccines are administered at our clinic, an additional administration fee will apply. Travel vaccinations are considered uninsured services and are not covered by OHIP.

Some travel vaccines need to be administered in multiple doses spaced weeks apart to achieve full effectiveness. We encourage you to plan ahead and start this process early. Contact a travel clinic as soon as you start planning your trip to receive all required vaccinations.
 

Important Update

Our clinic is excited to announce a transition to email communication via our secure platform, Ocean. This system will streamline the sharing of essential information and simplify the booking process, appointment confirmations, notifications for missed appointments, and requests for clinic forms to be completed by your doctors.

To ensure a smooth transition, please contact the clinic to update your information or verify its accuracy with our staff during your appointment. Your consent for this communication method is greatly appreciated. In the coming months, our staff will reach out to those who do not currently have an email address on file.

Thank you for helping us enhance the patient experience and improve our administrative communication.

 

URGENT CARE CLINIC AND SAME DAY APPOINTMENTS

We're here for you!

Our urgent care clinics and same-day appointments aim to alleviate congestion in local emergency departments. Patients should seek an appointment only for acute medical issues that require immediate attention.


Please note that we are not a walk-in clinic; this service is exclusively for registered patients of Rideau Crossing Family Health Centre.


Our clinics are open throughout the week and on Saturdays.

Appointments are available on a first-come, first-served basis.

For more information, please visit our Urgent Care Clinic page.

To check availability, call the clinic during business hours on weekdays before 4:00 PM.


On Saturdays, please call between 8:00 AM and 9:00 AM for booking availability.

Services

Urgent Care Clinic

Clinics are open from Monday to Saturday to address the urgent care needs of our patients.

Flu and Covid Vaccines

We currently do not have supplies of the Flu and Covid vaccines. Please check back between mid-October and early November.

We will update our website once the supplies have been received.

Holter Monitor

Exciting news! We now offer Holter monitor tests for our patients, available with a referral from your GP and conducted by our trained nursing staff.

Lumps and Bumps Procedures

Dr. Rathwell offers procedures for minor lumps, bumps, and toe issues, either through external referrals or directly at our clinic.

Vasectomy and Circumcision Procedures

Dr. Walsh offers vasectomy and circumcision procedures through self-referral, external referrals, or internally within the clinic.


https://www.capitalvasectomy.com/

https://www.capitalcircumcision.com/

Prescription refill

An appointment is required, or a $25 fee will apply without one (for non-controlled substances only). Renewal may occur within 7 days of the payment date.

Our phone lines are closed on weekdays from 12:00 PM to 1:00 PM and will not be answered after 4:00 PM.

Monday

8:30 am - 8:00 pm

Tuesday

8:30 am - 8:00 pm

Wednesday

8:30 am - 8:00 pm

Thursday

8:30 am - 8:00 pm

Friday

8:30 am - 8:00 pm

SATURDAY - Urgent care clinic

9:00 am - 3:00 pm