Urgent Care Clinic

To alleviate strain on local Emergency departments, we will be running Urgent Care Clinics Monday through Saturday for Rideau Crossing Family Health Centre patients.

For Saturday Urgent Care Clinics, you must call between 8:00am and 9:00am to register. Please note that phone calls will only be answered on Saturdays between these hours.

The purpose of these clinics is to decrease the volume of patients presenting to local Emergency departments.  Patients should only present for an appointment if they have an acute medical issue and require an urgent assessment.  

Examples of appropriate urgent care appointments would be new and recent onset of:

  • Acute respiratory symptoms
  • Urinary symptoms (possible urinary tract infection)
  • Musculoskeletal injuries
  • Rash
  • Abdominal pain
  • Acute gastrointestinal symptoms

Urgent Care Clinics are NOT for the following:

  • Prescription refills
  • Assessment of issues that have been ongoing for some time
  • Follow up of longstanding medical issues
  • Forms
  • Multiple Issues: One issue for one person per time slot

Patients presenting for non-acute issues will not be seen in the Urgent Care Clinic that day. They will be directed to call the clinic the following Monday morning to arrange an appointment with their Primary Care Provider.  

 It is our hope that by instituting these clinics we will take some pressure off of the local Emergency Rooms. We intend to run these clinics every Saturday unless that Saturday specifically falls on a STAT Holiday.

Please ensure that you arrive 10 minutes prior to your scheduled same-day appointment. Given that each patient will have a reserved time, the physician will not be able to see patients who arrive late. It is not fair to those who have arrived on time. Our goal is to reduce waiting time and respect our patients’ time.

No-show fees will apply to patients who do not present to their same-day appointment.